Mailing Address:
Duds 4 Pups
13426 Clayton Street
Thornton,Co. 80241
We want to make sure that your dog absolutely loves his or her shopping experience at Duds 4 Pups which is why we offer a 30 day guarantee under the following guidelines:
1. All returns/exchanges require a (RA#) from Duds4Pups.com no exceptions will be made. This RA# can be obtained by calling and asking for a Ra number.. Returns or exchanges received without a Return Authorization number will NOT be processed.
2. All returns/exchanges must be in original packaging with tags attached, unused and in sellable condition (remove all fur, no smoke or other smells).
3. If an item arrives damaged or defective you must contact us within 48 hours of receipt.
4. We offer one FREE exchange per item and a $12 handling fee will be applied for subsequent exchanges for that item. We will cover the shipping of the first exchange out to you as well!
5. Please read the item descriptions carefully before ordering. Some of our items are custom ordered or not otherwise eligible for returns/exchanges.
6. Shipping and handling charges are not refundable.
7. NOTE: Carriers will incur an additional 15% restocking fee on all RETURNS.
8. NOTE: Beds will incur an additional 20% restocking fee on all RETURNS.
9. Please allow one billing period for any refunds to appear on your credit card statement.
10. For your security, please return your items with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. Duds 4 Pups is not responsible for items damaged or lost in transit.
11. Any item returned without a Return Authorization Number will NOT be processed and will be returned to customer at customer's own expense and/or additional restocking fee of 50% will be incurred.
We accept: Visa, MasterCard, (All transactions are processed via Secure Server using SSL encryption to scramble credit card information).
Duds 4 Pups offers a $5.00 flat rate shipping cost for any size order! Order one item or order a bunch, it’s all just $5.00!
• Flat rate applies to Standard Ground shipping to one address per order in the Continental U.S.
• At this time, we are unable to ship to international addresses, P.O. boxes, APO addresses or US territories.
• Estimated ship times are provided on the individual product pages for your reference.
• If you need rush shipping on your order please contact us for availability and costs.
• If you order more than one item and one or more of your items are backordered, your in-stock item(s) will be shipped per our normal processing time. Your backordered item(s) will be shipped separately at no additional charge when they become available.
• Incorrect or undeliverable addresses and refused shipments resulting in an item being "returned to shipper" will be charged for shipping fees.
• Undeliverable packages which require reshipment at the customer's request, are subject to a reshipment charge equivalent to the original shipping fees. This includes refusal of a package, unclaimed packages, or misinformation on the part of the customer. Should we be unable to reach the customer for resolution, a 50% restock charge will be apply and store refund will be issued for the balance Shipping and handling is non-refundable.
Any Items that are shipped to Colorado will be charged the current Colorado State sales tax rate. No tax will be charged for orders shipped outside of Colorado.
If you would like your product to be considered for Duds4Pups.com please send all literature and samples to:
Duds 4 Pups New Product Submissions 13426 Clayton Street Thornton, Co. 80241
*If you would like your sample returned please include postage and/or insurance as Duds 4 Pups is not responsible for any shipping costs or damage/loss of your sample while shipping.
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